The best CIOs don’t measure success in utilization rates or costs per watt. Forbes reports that CIOs’ goals must directly advance the corporate mission ― whether that’s providing better education, improving healthcare or becoming the number one technology solution provider ― if they want to exert authority at the top.
CIOs need to get ahead of trends like BYOD, converged infrastructure and Big Data ― not just react to them. They can do this successfully by setting the agenda for the year ahead:
1. Keep IT options open.
Don’t let vendor lock-in limit your choices. Industry-standard technologies and open systems enable a level of integration, unity and convergence you can’t achieve with incompatible proprietary solutions.
2. Put your information to work.
Get beyond just storing your data and make that information work for you. Choose fluid, workload-driven solutions that can move data seamlessly through your business without downtime or disruption.
3. Push technology possibilities.
Power your company’s mission with a dynamically responsive data center. Unify your IT environment through server, storage and network virtualization. Create a private cloud that can scale resources up and down — quickly.
4. Tackle tough problems.
Embrace opportunities that can drive the mission even when they present significant challenges ― such as BYOD (bring your own device). Keep your data secure by fencing data access, not employees or their devices.
5. Champion innovation.
Create a culture that rewards employees for stepping out of their comfort zones. Don’t let legacy and ad hoc solutions get in the way. Replace patched-together systems and manually managed processes with unified, converged systems that can lower costs and push IT efficiency to new heights.
To set direction ― and not just follow it ― CIOs need to figure out how to turn their deep knowledge of transactional systems into customer value. For example, Dell recognized that many businesses want to hear what customers are saying on social media sites, but few have the budget to collect ― and analyze ― the data.
The company responded by combining data management expertise with years of social media experience to offer monitoring and analysis as a service. Now, companies can listen to customer conversations without investing in headcount, training and infrastructure.