Consumerization is changing the rules for how software and hardware get deployed in the enterprise. It could be the tail wagging the dog, but company IT departments needs to adjust to a different scenario than creating the more defined hardware and software service cycle. As it embraces new and unexpected challenges from BYOD, an IT department needs to focus more on service, because that is the new frontier. IT professionals need to master a far greater range of products and services that the IT department had never planned on deploying.
Unfortunately, in the age of automation, service is a dying art. Compartmentalization is decreasing the responsibility of IT to take ownership of a problem. The result being that each person who is presented with a problem does his or her little bit, but no one in the solution chain actually solves the problem.
To stay relevant, IT needs to be able to link disparate services, understand a vast range of apps across multiple platforms and turn itself from a department that just keeps the lights on, to a solutions provider. The challenge is greater than ever and as our comic character needs to learn, so does IT need to take pride in its work.
